vcity345 Frequently Asked Questions

vcity345 requires a valid government-issued photo ID — your MyKad or passport is accepted — along with proof of address such as a recent utility bill or bank statement dated within the last three months. If you are using an e-wallet like Touch 'n Go eWallet, proof of ownership of that payment method may also be requested. Verification is typically completed within one business day.

On the vcity345 login page, click the 'Forgot Password' link. Enter your registered email address and vcity345 will send you a secure password reset link. The link expires after 30 minutes for security reasons. If you don't receive the email, check your spam folder or contact our 24/7 live chat support for assistance.

No. vcity345 strictly permits one account per individual. Creating duplicate accounts is a violation of our Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances. If you believe someone else has opened an account using your details, contact vcity345 support immediately.

To close your vcity345 account, contact our live chat or email support team and submit a written closure request. Before closure, any remaining balance will be returned to your verified payment method after all active bonus wagering requirements are resolved. Alternatively, if you are closing your account due to gambling concerns, consider using our self-exclusion tool first.

Log in to your vcity345 account, navigate to the Wallet section, and select Touch 'n Go eWallet as your deposit method. Enter the amount you wish to deposit (minimum RM 30), confirm the transaction, and you'll be redirected to the Touch 'n Go app to authorise payment. Funds are credited to your vcity345 account instantly in most cases.

Touch 'n Go eWallet withdrawals on vcity345 are typically processed within a few hours once your identity verification is complete. The maximum processing time is one business day. Withdrawal requests submitted after business hours or during public holidays may take slightly longer. The minimum withdrawal via Touch 'n Go eWallet is RM 50.

Yes. vcity345 supports FPX online banking, which covers Maybank2u, CIMB Clicks, Public Bank Berhad, and other major Malaysian banks. Select FPX at the deposit screen, choose your bank, and complete the transaction through your bank's secure online portal. FPX deposits are usually credited instantly. Withdrawals to bank accounts are processed within one to three business days.

vcity345 does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some FPX transactions carry a small processing charge imposed by the bank, not by vcity345. We recommend checking your payment provider's fee schedule. vcity345's withdrawal processing itself is always free.

The minimum withdrawal on vcity345 is RM 50 regardless of payment method. Withdrawals below this amount cannot be processed. There is no fee charged by vcity345 for standard withdrawals, though your payment provider may apply their own charges. All withdrawals are subject to identity verification being complete on your account.

Yes. vcity345 features a full live casino lobby with real human dealers streaming in real time. Available games include Live Baccarat, Live Blackjack, Live Roulette, Live Sic Bo, and various game show-style titles. Tables are available 24 hours a day. Live casino games require a stable internet connection for the best experience — most Malaysian players on 4G or home fibre have no issues.

Yes. vcity345 Sportsbook covers live football betting including the Malaysia Super League, English Premier League, UEFA Champions League, La Liga, and major international tournaments. You can place pre-match and in-play bets on match results, Asian handicap, over/under goals, and more. Live odds are updated in real time throughout each match. Head to the Sportsbook section to view all available football markets.

The RTP for each slot game on vcity345 is determined by the game's software provider and is displayed in the individual game's information panel. Most slots on vcity345 have an RTP between 94% and 97%. RTP is a theoretical long-term average calculated over millions of spins — it does not guarantee specific results in any single session. vcity345 only partners with providers whose games are independently certified for fairness.

vcity345 is fully optimised for mobile play through your smartphone or tablet browser — no app download is required. The platform is compatible with iOS and Android devices and adjusts automatically to your screen size. All games, payment functions, and account management features are available on mobile. For the best experience, we recommend using an updated version of Chrome or Safari.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager a bonus amount before it converts to withdrawable cash. For example, if you receive a RM 50 bonus with a 30x wagering requirement, you need to place RM 1,500 in total wagers before you can withdraw winnings generated from that bonus. The specific wagering multiple for each vcity345 promotion is stated clearly before you accept it.

Yes. vcity345 runs an ongoing rewards programme for active players. As you wager across casino games and sports markets, you accumulate points that can be redeemed for bonus credits and other perks. Higher-activity players are eligible for VIP tier benefits including faster withdrawal processing, dedicated account managers, and exclusive promotions. Full details are available on the Rewards page.

The most common reasons a welcome bonus is not credited are: the deposit amount was below the qualifying minimum, the bonus code was not entered correctly at the time of deposit, or the account does not meet eligibility requirements (for example, a duplicate account). If your deposit met all conditions and the bonus has not appeared within 30 minutes, contact vcity345 live chat support with your transaction reference number.

You must be at least 21 years old to register and play on vcity345. This is a strict requirement enforced through identity verification at registration and again before any withdrawal is approved. Any account found to belong to someone under 21 is immediately closed and all deposited funds returned. vcity345 does not permit any exceptions to the 21+ age requirement.

To self-exclude, contact vcity345 support via live chat or email and request a self-exclusion. Self-exclusion periods start at a minimum of six months and can extend up to five years or be permanent. Once active, your account is fully suspended — you cannot log in, deposit, or place wagers. vcity345 will also suppress all promotional communications for the duration. Self-exclusion cannot be reversed before the period ends.

vcity345 offers deposit limits, loss limits, session time reminders, cool-off periods (24 hours to six weeks), and full self-exclusion. All tools are available in your account settings and take effect immediately. Reducing a limit is instant; increasing a limit is subject to a 24-hour cooling-off period. If you feel your gaming is becoming a problem, our 24/7 support team can help you access any of these tools confidentially.

vcity345 customer support is available 24 hours a day, 7 days a week via live chat directly on the platform. You can also reach us by email at [email protected]. For account-specific queries, please include your registered username in your message. Our team typically responds to emails within a few hours. For urgent issues — such as suspected unauthorised account access — live chat is the fastest option.